Albasit  Cars
en

Terms and Conditions

Last Updated: 28/05/2024

Article 1 – Definitions and General Concepts

“You”, “The renter” means the drivers and payers mentioned in the rental agreement and having signed it as a renter.

“We”, “the company” means the company Albassit Cars, whose name appears on the rental agreement.

“Vehicle” means a passenger car or a utility vehicle that we rent to you for the agreed duration of the rental agreement.

“Damage” means any damage occurring to the vehicle, including glass breakage, optics, mirrors, and headlights.

“Theft” of the vehicle includes theft by vandalism, theft of accessories, and attempted theft.

“MAD”, Moroccan Dirham.

Article 2 – Eligibility to Rent a Car

You must provide us with the documents and information necessary to establish your rental agreement, including your identity and passport, address (home and email), home phone number, mobile phone number, date of issue and expiration of your driver's license as well as its place of issue, and the means of payment for your rental. Any driver must hold a valid driver's license corresponding to the category of the rented vehicle for at least 12 months. He or she must also be over 21 years old (the required age can be higher for some vehicle categories). A “young driver fee” may be applied to your rental if you are between 18 and 20 years old. The average cost is around 200.00 MAD per day.

At the beginning of the rental, you will have to make a prepayment of the foreseeable amount of the rental invoice, plus the deposit.

Article 3 – The Vehicle

Article 3.1 – Condition of the Vehicle

A document describing the condition of the vehicle is attached to your contract. You agree to record on it, before leaving the station, any apparent damage not described. Otherwise, you will be deemed to have received a vehicle in accordance with the declaration. Unfortunately, we cannot accept complaints for apparent damage not reported at the time of departure. You must return the vehicle in the condition in which you received it. Any repair costs due to an error on the part of the renter will be added to the rental cost.

Article 3.2 – Use of the Vehicle

You must never drive the vehicle outside Morocco (across the border) without the written authorization of Albassit Cars.

According to the principle of personal penalties, you are responsible for offenses committed during the rental period. Consequently, you are informed that your details may be communicated to police authorities upon request.

You undertake to use the vehicle reasonably and prudently and in particular, without being under the influence of alcohol, drugs, or any other substance liable to impair your driving ability, in accordance with the Highway Code and its intended use, which primarily means the free transport of persons for a passenger vehicle.

ATTENTION: In particular, you must not use the rental vehicle to:

  • Sublease it;
  • Transport passengers for remuneration;
  • Carry a number of passengers clearly greater than what is mentioned on the vehicle's registration certificate;
  • Participate in rallies, competitions, or tests, wherever they are located;
  • Give driving lessons;
  • Push or tow another vehicle;
  • Drive on a road unsuitable for a motor vehicle, or the surface or state of which poses risks for the tires or the parts under the vehicle;
  • Commit any national/international offense;
  • Drive the vehicle off-road, mountains, etc.

Albassit Cars allows pets to travel in rental vehicles. However, valeting and cleaning fees may apply.

The goods and baggage transported in the vehicle, including their packing and stowage, must neither damage the vehicle nor imply unreasonable risks for its occupants. When you park the vehicle, even for a short stop, you undertake to lock the vehicle and to use the alarm and/or anti-theft devices fitted on the vehicle (if any).

You must never leave the car unoccupied with the keys in the ignition. Not returning the keys voids the theft waiver. In case of damage or theft, you must transmit to the company as soon as possible the accident report or the theft report receipt issued by the authorities, as well as the keys and documents of the vehicle.

Article 3.3 – Maintenance / Mechanical Problems

During your rental and according to the mileage driven, you will have to perform routine inspection (oil level beyond 1000 kilometers, tire pressure, etc.) in accordance with reasonable and prudent use. The renter must remain vigilant to the signals from the vehicle dashboard warning lights and take all necessary precautionary measures, such as an emergency stop.

The vehicle is supplied with five tires compliant with traffic regulations. In case of damage to one of them for a reason other than normal wear, a latent defect, or a case of force majeure, you commit yourself to replacing it immediately at your own expense with a tire of the same size, type, brand, and wear.

In the event of a mechanical breakdown only (excluding accidents), you benefit from assistance included in the price of your rental. The conditions of this assistance are defined in article 8 below "Insurance conditions, Assistance, and useful advice."

ATTENTION: Albassit Cars does not commit to supplying you with a specific model or color car, and reserves the right to make modifications if necessary. We do guarantee the category of your choice, and if it is not available, a higher category.

Article 4 – Duration of Stay

Article 4.1 – Definition of Calculation

The renter commits to returning the vehicle to the company on the date specified by the rental agreement, under penalty of civil and criminal proceedings. The rental duration is determined by indivisible 24-hour periods, starting from the time the vehicle is made available; however, you benefit from a 29-minute tolerance at the end of the rental before a new 24-hour period is applied. If you want to keep the vehicle beyond the specified duration in the contract, you must first come to the Albassit Cars office to extend the rental agreement and pay the extended rental period.

Article 4.2 – End of Rental

The rental ends when the vehicle, its keys, and documents are returned at the company counter to a Albassit Cars agent. Under no circumstances must you hand the keys to people present in the parking lots and claiming to be Albassit Cars agents. If the vehicle was to be returned without its keys, the cost of replacing them will be billed to the renter as well as the repatriation of the vehicle. Repatriation of the vehicle will be charged at 5 MAD/km (VAT included) to the nearest Albassit Cars station. The company cannot be held liable for property left in the vehicle at the end of the rental.

ATTENTION: Only the handing over of the vehicle, documents, and keys to the rental agent during the agency’s opening hours brings an end to the rental agreement. Reminder: you are liable until the end of the rental agreement. Exceptions: if the vehicle has been confiscated, the rental agreement can be terminated ipso jure as soon as the company is informed by the judicial authority or the renter. Any use of the vehicle harmful to the company authorizes the latter to terminate the rental agreement ipso jure. In this case, the company reserves the right to claim compensation for prejudice suffered.

Article 5 – Financial Terms

Article 5.1 – General Conditions

Payment for your rental is made by credit card only. We accept the following bank cards for payment of your rental: Visa, Mastercard, American Express. The renter is always personally responsible for payment, including if the billing account is passed on to a third person (from a credit or other perspective).

The renter expressly accepts that the non-payment of an invoice or any sum due under the rental agreement shall cause all outstanding invoices to become immediately due, and authorizes the company to require the immediate return of currently rented vehicles. The client will pay all invoices for closed rental agreements.

Article 5.2 – Applicable Prices

The prices applied to the rental, supplementary services, and optional insurance or options will be those in force when the contract is signed, based on the information provided by you (duration, return station, etc.). Any change of these pieces of information shall involve the application of a substituted price, mentioned in the brochure for agreed price. Petrol is not included in the basic rental rate. The company rents vehicles with the same level of fuel, and the customer must return the rented vehicle with the same quantity of fuel and pay for the fuel missing from the rented vehicle's tank at the time of return at the price of 10 MAD/liter + 200 MAD refueling fees (VAT included). The amount for missing fuel is shown on the closed rental agreement.

ATTENTION: The customer is fully responsible for the rented vehicle for the duration of its rental. Malfunctioning due to refueling with inappropriate fuel type will be fully charged for a minimum amount of 2500 MAD taken from the deposit.

The customer pays for the washing of extremely dirty vehicles (interior or exterior) up to 600 MAD (VAT included).

The customer pays for child safety seat additional equipment up to 60 MAD per day, maximum 500 MAD per rental. A destroyed child seat will be charged 1200 MAD. Cleaning for a heavily dirty child seat will be charged 120 MAD.

The customer will cover the full value of damage not covered by the insurance company, occurring on the following parts of the vehicle: Wheels, wheel covers, undercarriage, rims, interior, and radio.

For one destroyed/damaged tire, the customer will be charged 2500 MAD per piece.

The customer will pay the full value of lost vehicle key/alarm key/vehicle documents: 1500 MAD per piece.

The customer will pay 250 MAD for the loss of the vehicle license plate.

For unauthorized return of the vehicle outside Moroccan borders (if applicable), the renter will be charged an international one-way drop-off penalty of 30,000 MAD.

Special Equipment/Optional Extras:

  • Booster Seat: 500 MAD (excluding tax); on request
  • Child Seat: 500 MAD (excluding tax); on request
  • Baby Seat: 500 MAD (excluding tax); on request
  • GPS: 500 MAD (excluding tax); on request
  • WiFi Access: 100 MAD per day, maximum 1400 MAD (excluding tax)

One-way rentals are available, drop-off fees may apply. Special equipment/optional extras may be requested at the time of booking but are not included in the rental price. They are paid in the local currency at the rental desk.

Article 5.3 – DEPOSIT

When collecting the vehicle, Albassit Cars will pre-authorize an amount on the driver's credit card as a security deposit, which will be fully refunded at the end of the rental, provided no other charges occur. Please note that the refund can take up to 14 days, depending on the issuing bank of the credit card. The deposit amount varies according to the car group.

The deposit amount depends on the rented vehicle's group and the length of the rental.

Deductibles for car groups:

  • 15,000 MAD for (M: Hyundai I10, E: Dacia Logan Essence, S: Dacia Sandero)
  • 16,000 MAD for (C: Dacia Logan diesel, H: Hyundai I20)
  • 17,000 MAD for (S1: Dacia Stepway, C1: Hyundai Grand I10 Manual, C2: Hyundai Grand I10 Automatic)
  • 18,000 MAD for (I: Renault Clio 4, D: Hyundai Accent)
  • 22,000 MAD for (J: Hyundai Elantra)
  • 25,000 MAD for (F: Hyundai Creta, K: Dacia Duster)
  • 30,000 MAD for (R: Hyundai Tucson, O: Mercedes Vito)
  • 35,000 MAD for (R1: Hyundai Santa Fe)
  • 40,000 MAD for (G: Jeep Grand Cherokee, P: Range Rover Evoque)
  • 45,000 MAD for (T: VW Touareg)
  • 80,000 MAD for (L: Range Rover Sport, L2: Range Rover Vogue, L3: Maserati Levante)

Debit cards, Diners Club, and American Express are not accepted for the deposit.

If a valid card is not supplied, the reservation may be canceled, and no refund of prepaid amounts will be made.

At the end of the rental, the deposit will be released. In case of damage to be charged, it may be taken from the blocked deposit.

Article 5.4 – Early Returns / Unused Rental Days

If the renter decides to return a Albassit Cars vehicle earlier than planned, no refund will be issued for unused rental days. No refund (partial or total) will be granted for prematurely ended rentals, including the purchase of ancillary items, late collections, no-shows, or cancellations made after the rental start date.

Article 5.5 – The product is non-refundable in the following cases:

  • You failed to inform us of the cancellation of your reservation before your collection time.
  • You failed to collect the car at the agreed time and date.
  • You did not provide the required documents (passport and driving license) to collect the car.
  • You did not provide a credit card with sufficient funds and with the main driver's name printed on it.
  • You have been blacklisted by the car rental company.

In all these cases, no refund will be granted to you.

Article 5.6 – Cancellation Policy

Any cancellation made with less than 48 hours notice will be subject to a fee of 800 MAD. No refund will be issued if cancellations are made after the reserved pick-up time and date.

Article 6 – Insurance and Assistance Conditions

Article 6.1 – CIVIL LIABILITY INSURANCE

All our vehicles are covered by a "Civil Liability" policy in accordance with the laws and regulations in force in Morocco. They also benefit from a technical assistance contract with Albassit Cars car rental stations and contracted partners, which will be specified to the customer when requesting assistance from the closest Albassit Cars car rental station.

The customer can also get optional "Driver and Passengers" insurance (referred to as PAI or ticked on the contract) by paying a fixed rate per rental day.

Conditions and limitations of the mandatory or optional insurances, of the contractual guarantees, as well as those of the assistance contract, will be set out in the "Rental Guide, Insurance Conditions, and Useful Advice" brochure available at all Albassit Cars car rental stations.

Article 7 – Late Arrival Policy

Reservations will be maintained for two (2) hours after the reserved pick-up time, unless you contact us to change your arrival time. Two hours after the reserved pick-up time, the reserved vehicle will be made available to other clients. If you arrive at the location more than two hours after the reserved pick-up time, we will try to provide a vehicle, but availability cannot be guaranteed.

In the event of a flight delay, if the new arrival time is outside the opening hours of the pick-up locations, they will remain open, provided that the correct flight number is present in the reservation and the carrier or operator has notified the delay and the new arrival time. Out-of-hours fees apply after opening hours.

Our opening hours are:

  • Monday: from 07:00 to 22:00
  • Tuesday: from 07:00 to 22:00
  • Wednesday: from 07:00 to 22:00
  • Thursday: from 07:00 to 22:00
  • Friday: from 07:00 to 22:00
  • Saturday: from 07:00 to 22:00
  • Sunday: from 07:00 to 22:00

Any derogation to these terms requires the prior written consent of the company.

ATTENTION: IN THE EVENT OF AN ACCIDENT, A FLAT FEE OF 500 MAD WILL BE CHARGED TO COVER THE COST OF SEARCHING FOR AND REPLACING A VEHICLE TO CONTINUE YOUR RENTAL.